Washington, D.C Metropolitan Area
Frequently Asked Questions
Please read our FAQ before sending us a message.
1. What does T.O.R.I stand for?
2. Are the products tested on animals?
No, none of our products have been or will ever be tested on animals.
3. Are the products manufactured from recycled materials?
1. How do I reset my password?
To change your password, simply click “My Account” in top menu bar. Under “Login” click “Lost your
password?” It will next ask for your username/e-mail address. Once you enter your information and
submit, an e-mail will be sent with a link to reset your password.
2. How do I update my e-mail preferences?
Once you login, the page will automatically be on “My Account”. Click on “edit your password and
account information” and you can update your e-mail.
3. How do I update my information?
Click on “My Account” and it will allow you edit or update your information.[accordion-item_inner title=”Policy”] [/accordion-item_inner]
1. How do I cancel an order I just put in?
Please contact us at firstname.lastname@example.org.
2. How do I get a refund?
No refunds, exchanges only.
3. How long does it take to receive my order?
You should receive your order within 4-5 business days.
4. What are the international shipping rates?
Unfortunately shipping is not available for international.
5. What are the domestic shipping rates?
Domestic shipping rates start from $4.99
6. What is the minimum order on website purchases?
There is no minimum.
7. What is your return policy?
Once opened and unused, the items can be returned in 14 days.
8. My Item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible.
9. I ordered/received the wrong product. Can I return it?
Yes, please contact us by e-mail at email@example.com
10. I used PayPal to make a purchase. Can I exchange my order?
Yes. If you would like to make an exchange, contact us and we will provide you with options. Due to how PayPal is structured, we are unable to process exchanges directly with your PayPal account.
Send us an email
Rose Lady (YANGON)
No. 262, Bar Ga Yar Road, Myaynigone Bus Stop, Sanchaung Township, Yangon.
Phone: 09787778003, 09787778001, 09979139874, 09979139873
9:00 Am to 8:30 Pm (Monday to Sunday)
Rose Lady Branded Collection (Mandalay)
No. 17, Block 6, Wood Street, Mingalar Mandalay, 73rd Street and Theikpan Street, Chan Mya Thar Si Township, Mandalay.
Phone: 022000179, 09966462728, 09764004022
Rose Lady Branded Collection (Mandalay 73 New Ocean)
73rd Street, New Ocean Ground Floor, Mingalar Mandalay, 73rd Street and Theikpan Street, Chan Mya Thar Si Township, Mandalay.
Rose Lady Branded Collection (Mawlamyaine)မြေညီထပ်
Ocean Super Center
Viber – 09796999808
La La Lady (Taung-gyi)
Phone: 09799995968, 09799995967
No. 4, Satmu 1st Street, Myittar Nyunt, Tamwe Township, Yangon.
Phone: 095102805, 0973056355
No. 77 E, R-1, Shin Saw Pu Road, Sanchaung Township, Yangon.
No. 59, Mahlwagone Street, Kyauk Myaung, Tamwe Twonship, Yangon.
No. 88, Ground Floor, 91 Street, Kandawkalay, Mingalar Taung Nyunt Township, Yangon.
Phone: 09793122980, 09778934031
No. 182, Yayhtwatoo Street, Kan Shay Yat, Taungyi.
Phone: 09777076692, 09253155003
21/SR, Sayarsan Road, Bahan Township, Yangon.
ကော့ကော့ (Kor Kor Fashion Shop) အထည်ဆိုင်
Phone 095211528, 081200838